Cancellation & Refund Policy

1. Introduction

This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel services and request refunds from vq.pe. By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.

2. The Merchant of Record Model & Refund Processing

vq.pe operates as an authorized reseller of services provided by UPLEF FZ-LLC, who acts as the Merchant of Record (MoR) for all transactions. This means:

• The contractual obligation to provide refunds lies with UPLEF FZ-LLC.
• All refund requests are subject to approval and processing by UPLEF FZ-LLC.
• vq.pe will facilitate and advocate for your refund request with the Merchant of Record.

3. General Refund Principle

Due to the digital nature of our website builder platform and the immediate allocation of resources, we generally operate on a no-refund policy after services have been rendered. However, we are committed to fair treatment and will consider refund requests under the specific circumstances outlined below.

4. Subscription Plans (Monthly/Annual)

4.1. Free Trial

• We may offer a free trial period. No payment is required during the trial.
• If you cancel before the trial ends, you will not be charged.
• To avoid charges, you must cancel at least 24 hours before the trial ends.

4.2. Monthly Subscriptions

• You may cancel your monthly subscription at any time.
• Cancellation will take effect at the end of your current billing period.
• No refunds are provided for partial months of service.
• You will retain access to the platform and your website until the end of your paid billing cycle.

4.3. Annual Subscriptions

• You may cancel your annual subscription at any time.
• If you cancel within the first 30 days of your annual subscription, you may request a full refund.
• After 30 days, no refunds are provided for annual subscriptions.
• Cancellation will take effect at the end of your annual term; no prorated refunds are given.

5. Custom Development Services

5.1. Before Commencement

• A full refund of any deposit is available if you provide a written cancellation request before the project kick-off meeting occurs and before any work has begun.

5.2. After Commencement

• Once work has commenced, refunds are not available for any completed work.
• If a project is terminated after commencement but before completion, vq.pe and the MoR will invoice for all work completed up to the termination date, calculated at the agreed hourly rate or milestone value.
• Any remaining portion of a pre-paid fee may be refunded at the sole discretion of vq.pe and the MoR.

6. Digital Products (One-Time Purchase)

• Refunds are not typically granted once the digital product has been downloaded or the license key has been issued.
• A refund may be considered only if the product is proven to be technically defective and the issue cannot be resolved through our technical support.

7. Non-Refundable Situations

• Services already rendered and deliverables accepted by you.
• Hours already expended on time-and-material projects.
• Domain name registration/renewal fees (as these are paid to third-party registrars).
• Third-party service fees (e.g., premium API credits, external plugin licenses).
• Your change of mind, dissatisfaction with design aesthetics, or failure to achieve desired business outcomes not directly related to a technical failure of our platform.
• Project delays caused by your failure to provide required materials, content, feedback, or access in a timely manner.

8. How to Request a Cancellation or Refund

8.1. Subscription Cancellation

• You can cancel active subscriptions at any time by logging into your vq.pe account, navigating to “Billing” or “Subscription” settings, and following the cancellation prompts.

8.2. Refund Request

• To request a refund, you must submit a formal request in writing by emailing [email protected].
• Your request must include:
• Your full name and account email address.
• The invoice number(s) related to your request.
• A detailed reason for the refund request.
• We will acknowledge your request within 2 business days and provide a decision after review with the Merchant of Record, typically within 7–10 business days.

9. Approved Refunds

• The refund will be processed to your original method of payment within 10–14 business days.
• Please note that your financial institution may require additional time to post the refund to your account.
• Upon refund, your access to the paid services will be revoked.

10. Policy Modifications

We reserve the right to amend this Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For any questions regarding this policy, please contact us at:

vq.pe Support
Email: [email protected]

United States (vqpe LLC)
EIN: 98-1878387 | Entity ID: 2025-001752874
Registered Agent: 30 N Gould St Ste R, Sheridan, WY 82801

India (Killwalk)
GSTIN: 03GVMPS1723R1ZV
Shop No. 9b, Block D1, Delta City, Malerkotla Road, Ludhiana, Punjab 141122