Cancellation & Refund

Updated on 26-08-2025

This policy applies to services provided by vqpe LLC (USA) and Killwalk (India) operating the vq.pe platform. We try to keep it simple and fair.

Cancellation
You can cancel your subscription any time from your account dashboard or by contacting support. After cancellation, your plan stays active until the end of the current billing cycle unless a refund is approved.
Refund Window
You may request a refund within 7 days of your first purchase or first upgrade to a paid plan. Renewals and recurring charges after the first billing period are generally non-refundable.
Eligibility
To be eligible, your account must be in good standing, with no violations of our Terms. We may ask for a brief reason to help us improve.
Non-Refundable Items
Domain registrations or transfers, third-party add-ons, credits to external services, and completed custom/one-time services are not refundable.
Partial / Prorated Refunds
We don’t offer prorated refunds for unused time in a billing period unless required by law or expressly stated in a promotion.
Chargebacks
Please contact us first to resolve billing issues. Filing a chargeback without contacting support may delay resolution.
Processing Time & Method
Approved refunds are issued to the original payment method. Processing time is typically 5–7 business days after initiation (bank/wallet timelines may vary).
Taxes, Currency & Fees
Refunds are issued in the original currency. Taxes, foreign exchange differences, or gateway fees may be non-recoverable depending on the processor.
Abuse & Fraud
We may decline refund requests that are fraudulent, abusive, or that misuse the Service.
How to Request
Email [email protected] with your order ID, registered email, and reason for the request.
Jurisdiction
For services provided by our U.S. entity, this policy is governed by the laws of Wyoming, USA. For services provided solely by our Indian entity, applicable laws of Punjab, India may apply.
Contact
Support: [email protected]
India: